Terms and Conditions

Delivery Details

We offer two safe and convenient methods to receive your order:

  • Delivery: We’re proud to be making use of The Courier Guy Lockers for delivery to your choice of Courier Guy Locker or Kiosk, or street address within South Africa. Delivery time vary from 3 – 5 working days after dispatch depending on the province, city or town. Parcels cannot be delivered to PO boxes, other courier offices or post offices.
  • Collect: You can select “Pickup from our farm” and you will be able to collect from our farm for free. Please note that our farm address is Murludi, Tulbagh, 6820, Western Cape, and you have to confirm a pickup date on the Checkout Page to ensure we are available for your collection.

Once an order is dispatched from our premises, we (Murludi Dried Fruit), are not responsible for any losses or damage to products that happened while in transit. Insurance for all parcels can be requested as an order note on checkout.

 

Order Processing

NB: All our products are made on an order basis and processing takes 5 working days before we dispatch.
Prices are for 2026 and may be altered without prior notice.
Murludi Dried Fruit operates on a per order basis. Please note that some products may not always be available.
At Murludi we make use of the following payment method to process your online order:

  • PayFast Gateway: pay by bank card,
  • Electronic Bank Transfer (EFT) into our bank account. Please use your order number as a reference.
    Your order will only be processed once payment reflects in our company’s account

 

Tracking

You will receive a parcel number communicated via sms once your order has been dispatched. You only need your parcel number to track its location. You can track your parcel here.

 

Return Policy:

At Murludi we try to make sure that every one of our products are livered to our customers in perfect condition. However, if you find that you are unhappy with your purchase and wish to return it, please email us at info@murludi.co.za  or call us on 0637255850 with your order number. When we have received and checked the returned goods, we will issue a credit with the value of the returned goods, to use with your next purchase.

 

Damaged In Transit:

If you receive delivery of a parcel from us and contents have been damaged during transit, please notify us within 7 days of taking the delivery. Once damaged items are returned, we will issue a credit with the total value of the damaged items(s), to use with your next purchase.

 

Defective Items:

You have the right to return a faulty item within 14 days along with proof of purchase. After investigating, we will issue a credit with the total value of the defective item(s).

 

Need To Contact Us?

Please contact us if you have a delivery issue or if you have a query about the order that you have placed. You can email us at info@murludi.co.za or contact us on 0637255850 between 8am – 5pm Monday – Friday.